• We speak your language.

    To engage your customers, we need to understand their language and yours. That’s why we invest time in getting to know you. What you care about. And where you want to go. Because when we speak the same language, we can help you reach your goals faster.

    We speak your language

  • We do our homework.

    Immersed in your industry, your unique business and the challenges you’re up against, we thoughtfully recommend strategic solutions that can help you tackle them head-on. So we can collectively go to the head of the class.

    We do our homework

  • We relish collaboration.

    Two heads are better than one. Three or more? Even better. With a long-standing best practice of continually sharing information across our team, we combine our deep expertise with your inspirational insights to create high-caliber, relevant customer experiences.

    We relish collaboration

  • We serve up measurable value.

    Cost-effective: check. Exceptional quality: check. Established metrics: yes, definitely. By working with you from our first encounter (initial conversation) to evaluating effectiveness of the final product, we want you (like our existing clients) to feel you’ve made a sound investment. So you can rationalize your return on investment.

    We serve up measurable value

Feature Article

when your brand needs a little Twinkle

by dj davisson, Senior Content Strategist

recently, social media helped rebuild my faith in a perceived free-falling brand. i love to cook, and i do—a lot. i have a preferred brand of appliances (KitchenAid) that fills my kitchen. over time, i’ve purchased a few products that have, well, not met expectations (i.e., pooped out before their time). but the company replaced them with apologies and provided the kind of brand experience that instills faith and rewards loyalty.

when a pricey, new countertop appliance malfunctioned after only a few uses, i contacted KitchenAid via phone. a customer service rep told me a replacement would arrive in 7 to 10 business days; it didn’t. i called back. an extremely unpleasant, belligerent customer support supervisor told me “if you don’t like the proposed resolution (a refurbished unit to ship as soon as all the parts become available—take it or leave it) you can write a [snail-mail] letter to corporate headquarters.” i immediately searched for the company’s Facebook page, where i discovered a bit of brand Twinkle. (Twinkle: dissolves silver, copper and brass tarnish. as a childhood chore, i used it to polish my parent’s copper-bottomed cookware.)

while serving as a source of product information and a springboard to interesting articles, recipes and community building, the KitchenAid Facebook page also provides a venue for customers to share less-than-stellar experiences. shortly after expressing my concerns, i received a phone call and an e-mail from Cheryl, a KitchenAid social media team member. my issue moved quickly through investigation to resolution, and Cheryl kept me informed and feeling like a valued customer. in the end, she restored my faith in the brand.

social media and customer service

Read more.

Staff Articles

I just wanted to send you a note to say how impressed I was with the team’s work on the playbook, in particular the way Suzanne managed the project—with some very effective stakeholder management. The end product is testament to her work, with some great design and architecture, too.

Director, Business Excellence—Microsoft

Lindsay Communications

A creative, cross-disciplinary team whose curiosity, pragmatic approach, and business acumen are exceeded only by a passion for what we do—and for what you do. For more than 20 years, we’ve proudly provided a spectrum of the highest caliber marketing communications services. From strategic consulting and concepts to campaigns. From copy and composition to code. Our combination of individual depth of knowledge and collaborative culture enables us to offer thoughtful solutions that add business value, tailored to your objectives and budget.